We want to thank all of our clients for your support and patience over the last couple of months. We do understand that this is a very stressful time for everyone.
As Erie County is entering the phases of reopening, I felt it was important to keep you updated on our current protocol and the plan moving forward. Veterinary medicine has always been considered an essential service. However, we have been limited in the types of cases we can see until this week. As part of phase one, we can now schedule routine visits to the practice. Please be patient with our scheduling as we are 2-3 months behind on routine visits and physical exams.
Currently, we have our staff divided into 2 teams who are not in the hospital building at the same time. This has allowed us to protect staff and the hospital from potential COVID exposure. Starting Monday, June 1st, we will no longer work as separate teams. This will allow 2 veterinarians to be working at the same time. We will be able to meet the needs of more of our patients and clients. We will be aggressively cleaning and sanitizing the building throughout the day.
We WILL be continuing CURBSIDE service for the foreseeable future. As our construction on the reception area has finally recommenced, our temporary area does not allow for safe social distancing. As the next few weeks progress, we will be carefully monitoring cases in Erie County and strictly following the guidelines put forth by the AVMA and the Governors office.
When members of my staff go out to your car to retrieve your pet and discuss the case with you, PLEASE WEAR A MASK for their protection when you are talking to them. They are risking exposure daily to help keep your pets healthy. Please be respectful to them and to me by wearing a mask for those few minutes. They are required to wear a mask for your protection as well. When we are able to have clients in the building, we will do so on a limited basis and we WILL require masks to be worn.
I will continually keep you updated as we navigate this unique environment. I truly thank you for all of your support and patience. We are here for you and your family pets.
Please do not hesitate to reach out with any questions.
I hope you stay safe and healthy!
Susan Wylegala, DVM
Hospital Administrator
